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Privacy Policy

Our privacy commitment

Laybyshop is committed to protecting the privacy of your personal information. We manage your personal information openly and transparently.

Laybyshop will only use your personal information when we need to deliver you a service or perform other necessary business functions and activities.

Laybyshop will not use or disclose your personal information for purposes unrelated to our services unless we first obtain your consent.

Where we can, we will allow you to deal with us anonymously or by using a pseudonym. However, this may not be possible in some circumstances, and Laybyshop may need to collect personal information from you to provide you with a delivery or other service. In some cases, we cannot provide you with a service if you do not provide the required personal data.

Our privacy obligations

Laybyshop is bound by privacy laws, which regulate how we may collect, use, disclose, and store personal information. These laws also specify how individuals may access and correct personal information held about them.

“Personal Information” means information or an opinion about an identified individual (or an individual who is reasonably identifiable), whether true or not, or recorded in a material form or not. For example, this type of information could include your name, contact details, age, and other information. 

In this policy, ‘we,’ ‘us,’ ‘our,’ and ‘Laybyshop refers to Laybyshop Pty Ltd (ABN 58 630 039 075).

If you have any questions regarding Laybyshop’s Privacy Policy, please contact us via email at If you would like Laybyshop to send you a copy of this policy, please contact us, and we will do so. By visiting our websites and/or providing your personal information to us, you consent to the terms and conditions in this Privacy Policy unless you tell us to the contrary by contacting our Privacy Contact Officer.

How and why does Laybyshop collect and hold your personal information?

Laybyshop will only collect personal information about you by lawful and fair means and not in an unreasonably intrusive manner.

It is Laybyshop’s usual practice to collect personal information about you (and possibly about your family) directly from you when you:

  • Complete an online form on our website;
  • Sign up for our membership program;
  • Contact our customer service center;
  • Enter one of our competitions; or
  • Contact us by telephone, via mail, e-mail, or online.

We may collect personal information about you from a third party or a publicly available source, but only if you have consented to such collection or would reasonably expect us to collect your personal information in this way.

Laybyshop only collects personal information for purposes that are directly related to our business activities and only when it is necessary for or directly related to such purposes. We also collect personal information related to employment services, human resource management, and other corporate service functions.

If we receive information about you from a third party and it is not information we need in respect of our business activities, we will destroy or de-identify that information (provided it is lawful to do so).

Laybyshop also collects cookies. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enable the sites or service provider systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart.

What kind of personal information does Laybyshop collect and hold?

Any personal information that you provide via our websites or directly is collected and managed by Laybyshop.
If you provide your personal information to a third party via a link from the Laybyshop website, that information is collected and managed by those third parties. Once you have used these links to leave our site, please note that we do not have any control over the third-party site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, which are not governed by this privacy statement. You should familiarise yourself with their privacy policy prior to deciding whether you wish to provide them with your information. 
The types of personal information Laybyshop may collect includes (but are not limited to) your:
Date of birth;
Marital status and family details;
Residential address;
Email address;
Contact telephone numbers;
Identification details;
Testimonials or opinions;
Photos of you or your family;
Financial information;
Written or verbal contact with Laybyshop, including voice recordings of telephone conversations you have had with our employees; and
Activities, including but not limited to family, lifestyle, and other interests.

If you provide us with information about any third party, you must obtain that person’s permission to give us the information and inform them that you have given the information to us.

How does Laybyshop use your personal information?

We use your personal information for a variety of reasons including to:
Provide services and products to you;
Answer your inquiries and deliver customer service to you;
Tell you about products or services that we think may be of interest to you;
Maintain and improve customer services;
Meet our legal obligations;
Consider making offers for employment purposes;
Manage and resolve any legal or commercial complaints and issues;
Carry out internal functions including training; and
Conduct marketing research and analysis. Whilst you may opt not to provide us with your personal information, you should be aware that without this personal information, we might not be able to provide you with some of the services and/or products you are seeking.

In what circumstances will Laybyshop disclose your personal information?

In the course of conducting our business and providing our products and services to you, we may disclose your personal information. We will often be required to provide your personal details, such as your name and address, to third-party companies who perform part of our service delivery & installation, such as fulfillment contractors and mail houses.

We only disclose personal information for the purposes for which it was given to us or for purposes directly related to one of our functions or activities. We do not provide it to anyone else unless one of the following applies:
You have consented to the disclosure;
You would reasonably expect or have been told that your information is passed to those individuals, bodies or agencies; or
It is otherwise required or authorized by law.

If we engage third-party agents or contractors, we will take all reasonable steps to ensure they do not breach privacy requirements about the information before sharing your personal information with them.

Who do we disclose your personal information to?

We may disclose your personal information to:
Professional advisers (such as lawyers or auditors);
Payment systems operators and financial institutions;
Organisations authorised by Laybyshop to conduct promotional, research or marketing activities;
Upon lawful request from law enforcement agencies or government authorities; and
Any persons acting on you do you, executors, trustees, and legal representatives nominate behalf including those persons. 

In all circumstances where your personal information is disclosed, we will take all steps reasonable to ensure that these third parties undertake to protect your privacy.

Direct marketing

We are committed to compliance with all laws and requirements relating to using your personal information. We will only use or disclose your personal information for direct marketing purposes if you have provided your information for that purpose (and you would expect us to use the information for that purpose) or if you have provided consent for your data to be used in this way.
From time to time, we may contact you with information about products and services offered by us and our related entities and our business partners which may interest you. When we get you, it may be by mail, telephone, email, or SMS.
Where we use or disclose your personal information for direct marketing, we will:
Allow you to request not to receive direct marketing communications (also known as ‘opting-out’); and
Comply with your request to ‘opt-out’ of receiving further communications within a reasonable timeframe.
If you do not wish to be contacted by Laybyshop, please get in touch with us via email at

Does Laybyshop disclose your personal information to overseas recipients?

In some circumstances, Laybyshop may disclose your personal information to overseas recipients. If this occurs, we take steps as are reasonable in the cases to ensure that the overseas recipient does not breach the relevant privacy laws about that information.

Sometimes we use third-party platforms to deliver information. These sites are hosted and managed by organizations other than us, and some are hosted overseas. Laybyshop’s e-mail platform is maintained in the United States. The security details for this platform can be accessed at

Your personal information may be stored in a secure and encrypted form overseas (e.g., in data storage and cloud computing facilities operated by us (or by third parties on Laybyshop’s behalf).

Data Quality and Security

We will take all reasonable steps to ensure your personal information is stored securely, protected from misuse and loss, and unauthorized access, modification, or disclosure.

The personal information we collect about you is stored on our database server managed by Laybyshop Pty Ltd., and its collection, storage, use, and disclosure are governed by the terms of the Privacy Act 1988.

This includes a range of systems and communication security measures and the secure storage of any hard-copy documents. In addition, access to your personal information will be restricted to those properly authorized to have access.

We keep your personal information for as long as it is required to provide you with the products you requested from us and to comply with legal requirements. If we no longer need your personal information for any purpose, including lawful purposes, we will take reasonable steps to destroy or de-identify your data securely.

If you believe that your personal information is not accurate, complete, or up to date, please get in touch with us via email to

Website usage 

Our website is professionally hosted and operates in a secure environment. You should, however, be aware that there is always an inherent risk in transmitting your personal information via the Internet.

We process online orders, all in an SSL-secure environment.

We take website and credit card security seriously and constantly endeavor to provide a secure, safe platform to conduct online transactions.

Links to third-party sites

While links to third-party websites are provided on our website, we are not responsible for the content or practices of these third-party websites. These links are provided for your convenience and do not represent Laybyshop’s endorsement of any linked third-party website. We recommend that you check the privacy policies of these third parties before providing them with your personal information.

No links may be made to this website without our prior written consent. Applications for approval must be made to

How you can access or correct your personal information

You can request access to the personal information we hold about you at any time, and we will provide you with that information unless the law from giving it to you prevents us.

If we cannot give you access to the information you requested, we will provide you with reasons for this decision when we respond to your request.

You will not be charged for accessing your information, although we might have to charge the reasonable cost of processing your request, including photocopying, administration, and postage. We will advise you of any fee payable before we process your request.

If you believe that your personal information is not accurate, complete, or up to date, please contact us via email at, and we will take reasonable steps to correct this information.

How you can notify us of a privacy concern or contact our Privacy Contact Officer

If you have queries, concerns, or complaints about how your personal information has been collected or handled by Laybyshop; or

Would like to request access to or correction of the personal information we hold about you:

Please Email: please get in touch with us via email at or call us at 02 9160 3416

Suppose we have not resolved your privacy concerns satisfactorily, or you wish to obtain more information on privacy requirements. In that case, you can contact The Office of the Australian Information Commissioner on 1300 363 992 or visit their website at