At Laybyshop, we are committed to ensuring your satisfaction with every purchase you make from us. We understand that circumstances may occasionally require you to return a product. This policy outlines our returns, exchanges, and refund guidelines to make the process as smooth as possible.
Damaged Goods
If you receive goods that have been damaged in transit, please get in touch with us immediately to arrange for a return and exchange or refund. We will work diligently to resolve the issue promptly. Please provide clear photographs of the damaged item(s) and packaging to facilitate this process when reporting the issue to our customer support team.
Change of Mind Returns
Per the Department of Fair Trading regulations, please be aware that we cannot accept returns if you decide you no longer need the item(s) or have changed your mind. We encourage all our customers to carefully consider their purchases and ask any questions they may have before completing their order to ensure that the chosen product(s) align with their needs and expectations.
Return Process
If you need to return an item for any reason other than damaged goods, please follow these steps:
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Contact Us: Contact our customer support team within 14 days of receiving your order to initiate the return process. You can contact us at contact@laybyshop.com
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Return Authorization: Our customer support team will assess your request and provide you with instructions on how to proceed, including any necessary return authorization.
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Return the Item: Carefully package the item(s) you wish to return, ensuring it is in its original condition and includes all original packaging, accessories, and documentation.
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Shipping: Ship the item(s) back to the address provided by our customer support team. We recommend using a trackable shipping service to ensure we receive your return.
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Inspection and Refund/Exchange: Once we receive your returned item(s), our team will inspect it to ensure it meets our return policy criteria. Upon successful inspection, we will process your refund or exchange, as applicable, within 7-10 business days.
Contact Us
If you have any questions or need assistance with the return process, please do not hesitate to contact our customer support team. We are here to help and ensure your shopping experience with us is positive.